Contact Us

Once an order is placed, a confirmation email with a list of the products you purchased is sent to your contact email address.

Within 2-5 business days of receiving payment, we will process and ship your purchase. We can only provide an estimated delivery time based on our statistics and previous experience. The duration of the shipping is determined by a range of factors such as shipping mode, postal service efficiency, customs clearance, international transit, etc.

It usually takes 7 to 15 business days to ship to the USA (where most of our customers are located).

We offer worldwide shipping!

FROM WHERE DO YOU SHIP?

We ship from a variety of locations (including Europe, Singapore, Thailand and India) To ensure utmost discretion and a high possibility of arrival, you will not find our organization’s name on any of our packages.

IS IT POSSIBLE TO SHIP TO A P.O. BOX ADDRESS?

Yes, we can ship to a Post Office Box. Unfortunately, this does not apply to APO (Army Post Office) addresses. You’ll need to use your home/billing address initially instead and then ask your family/friends to resend or divert it to you after they have received it. If you have specific shipping requests, please let us know at the time of placing your order.

OTHER THAN YOUR WEBSITE, ARE THERE ANY OTHER WAYS I CAN ORDER YOUR PRODUCTS?

Unfortunately not. Our services are only available through our website, since we specialize in online sales.

Yes, but it will be separated into separate packages if the order is too large to fit into the envelope we use for smaller sized orders. Your order will be treated with the same amount of discretion and packing as a small order, no matter how large it may be. And no matter how big your item is, you will only pay shipping fees once, regardless of how many packages we need to send!

HOW ARE THE PRODUCTS PACKAGED?

All packages are packed and wrapped in a discreet manner.

On our shipping packages, neither our organization’s name nor anything else that might hint of the medicinal contents in each package are listed.

To ensure optimal delivery success, packaging methods are switched constantly.

You will receive a separate amount of parcels if your order is too large to fit in one parcel – while still being quoted a single shipment handling fee. The size of parcels is always kept to a minimum so as not to raise unwarranted suspicions.

Due to our commitment to the environment, we also re-use cardboard boxes from past orders to package products. As a result, your delivery is more likely to be delivered successfully and in a discrete manner.

Various shipping points across different European countries are used to send shipments from.

You should consult a skilled lawyer regarding the norms and restrictions of your country, since laws differ from country to country.

HOW CAN I BE SURE YOU ARE A TRUSTWORTHY BUSINESS?

Since there are so many questionable sellers on the internet, it’s tough for consumers to discover a reputable source for these products.

Only authentic items of the greatest quality created by well-known pharmaceutical firms are sold by our mail order pharmacy.

We’ve been in business for more than 4 years and have a 99% shipping success rate. Feel free to contact our dedicated online customer service team have (Mondays to Fridays) who will assist you with any queries or concerns you may have.

So that our clients keep coming back, we make it a priority to maintain a strong relationship with them and guarantee that they are satisfied with our services.

It’s safe to say that you can order from us with complete confidence. We are convinced that you will be one of our many returning clients and that you will join the ranks of our many satisfied customers.

I MADE AN ORDER, NOW HOW DO I PAY?

After placing an order, you will receive an email with instructions on how to proceed with the payment. Contact us if you haven’t received it and we’ll send it again immediately. The payment instructions should be followed attentively in order to avoid any unwanted delays.

HOW LONG DOES PAYMENT PROCESSING TAKE?

In most cases, we execute payments received by money transfer within 2 to 3 business days after we receive proof of the transfer from you. You’ll receive an email if a payment is denied by the payment processing provider (for example when wrong account details were entered). In this case, the entire payment process will have to be restarted. We will mail your order within 24 hours after the transaction has been successfully completed and confirmed.

WHY IS A SIGNATURE REQUIRED WHEN RECEIVING MY ORDER?

Upon delivery, our shipping method requires a signature to prevent fraudulent chargebacks in case a customer receives their order but falsely claims it didn’t arrive.

Since we provide proof of correspondence between us and our customers, their order details, images of the contents of the parcel during packing and the confirmation by the postal service of successful delivery, we have a 99% success rate in resolving credit card disputes.

Customer credit reports and credit histories are harmed by every false dispute, which can cost a customer up to $200 per unlawful dispute.

SHIPPING DELAYS

I’M STILL WAITING FOR MY ORDER

International airmail shipping includes not just the time it takes for a package to move during transit, but also the time it takes to clear customs in your country. Please check your ‘Order History’ under your account and work out the amount of business days that has passed since you made the order before contacting us unnecessarily about late deliveries. Your order is processed and shipped within 15 business days. However, if it still hasn’t arrived by then please feel free to contact us so that our team can look into the issue.

NON-DELIVERED DELIVERIES

MY ORDER HASN’T ARRIVED

You may not have received your order owing to two reasons:

1. It may have been lost in the mail

We ask that you contact us via our Contact Us page with your order ID number if you have not received either your order or a notification of your order being seized at customs after 30 days. We will reship your order as soon as we verified that you have not received it.

2. Customs control may have seized the order

Please provide us with a scanned copy of the Customs & Excise seizure letter to our email  in case this happened.

RESHIPPING

WHY IS RESHIPPING TAKING SO LONG?

When you order from us, we realize that you want to receive your things as quickly as possible. It’s our goal though, to get them to you without any hassles at all.

If we continuously send you parcels containing anabolic steroids, your customs service might get suspicious and begin examining ALL packages delivered to your address from anyone across the world and your deliveries will always be delayed.

When packages depart from the country of origin they must, of course also pass through customs export control. It may appear suspicious and be detained at exports control if we continuously ship items to the same address every 1-2 weeks.